Shipping costs are automatically calculated when you place your order and depend on your shipping address, the weight and the size of the box. The shipping address you enter will appear on the shipping label automatically. Please make sure that it is correct and complete.
You will be notified by e-mail once the shipping label is created. The actually shipment takes place soon after.
If you opted for Standard Shipping, please note that some local carriers add their own tracking number to the parcel. If you cannot find this code, please let us know and we will look it up.
Delivery to Belgium and The Netherlands: allow 1-2 business days for delivery once you received our shipping confirmation.
Delivery within Europe: allow 2-10 business days for delivery once you received our shipping confirmation. If you opted for UPS or FedEx it usually arrives within 2-5 business days.
Delivery to the rest of the world: allow 4-15 business days for delivery once you received our shipping confirmation if you opted for Standard Shipping. Deliveries to Canada and the US are handled by FedEx and it will take only a couple of business days to arrive. For other countries, UPS and FedEx are also always offering shorter transit times than Standard Shipping.
We are not responsible for delays during shipment and customs declaration.
If an order is extremely delayed or seems to be lost, let us know. We are allowed to fill a claim if your order did not arrive after 30 days.
In the unlikely event that you accepted a package that did not seem to be damaged but the item inside is damaged, do not handle the package any further. Please send an email to [email protected] with images of the outside (including a photo of the shipping label) and inside of the package (including the inside packaging) and the damaged items within 3 days after receipt. Otherwise we cannot fill a claim, unfortunately.
All customs and import duties are the responsibility of the recipient (and/or purchaser of the items). Please note that the UK is no longer part of the EU but we have our own UK VAT number, which allows us to pay for the duties and taxes directly. You can order from us as if you are orderering from within the UK.