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Returns & Exchanges

We assemble your order with great care and hope you will enjoy your purchase a lot.

In case you would like to return one or multiple items or exchange them, please contact us within 7 days after receiving your order and return the item(s) within 14 days after receiving them. Items will be refunded once we received them in unused condition. This service is only available for EU orders. Orders outside the EU cannot be returned due to additional fees and taxes that we need to pay in order to receive the return.

We offer a refund for the shipping cost if you return your complete order (EU orders). Shipping costs for the return are at your own expense.

Orders that are not claimed or sent to an incorrect address and therefore returned to us, will be refunded for the items only.

Our return address is:

No. 10 bvba
Kruikstraat 22 box 22
2018 Antwerpen
Belgium

Cancellations

We assemble your order with great care and do our very best to ship it out quickly.

If you decide to cancel your order, please let us know as soon as possible with a maximum of 24 hours after your purchase.

Cancellations are accepted only for orders that are not shipped yet.

Warranty

When you receive your order, please check carefully if everything arrived undamaged and if all items function appropriately.

We only offer a replacement when you notice a defect or damage within 3 days after receiving the items.

If you want to fill a claim, please follow the guidelines explained under 'SHIPPING' on our website.

Wholesale Inquiries

With love and joy we supply weavers around the world with tools and fibers for their workshops.

Send us an e-mail at [email protected] if you would like to receive our Wholesale Prices & Conditions.

Latest reviews on Trustpilot

about 13 hours ago by Sevgi
All delivered as informed. It was nice to receive updates about my order via... read more


4 days ago by Marleen VdB
Marlene Excellent service as always! Arrived so quickly and the wool is beaut... read more


25 days ago by Klara
Such a wonderful experiences start to finish. I should preface this by sayi... read more