Shipping costs are automatically calculated when you place your order and will depend on your shipping address, the weight and the size of your order. The shipping address you enter will appear on the shipping label automatically. Please make sure that it is correct and complete.
Small items will be shipped in an envelope without Track & Trace. When this shipping method is applicable, it is mentioned in the item description.
Outside EU: €9,-
Overages will be refunded after purchasing your items.
We provide a tracking number (format CD--------BE) that you can use to track your order on track.bpost.be.
Some local carriers add their own tracking number to the parcel, making it easier for you to contact the local supplier directly.
This second number is mentioned under 'Barcode Sender' on the tracking page of BPost, scroll down to view it.
Delivery shipping to Belgium and The Netherlands: allow 1-2 business days for delivery once you received our shipping confirmation.
Delivery within Europe: allow 2-10 business days for delivery once you received our shipping confirmation.
Delivery to the rest of the world: allow 4-15 days for delivery once you received our shipping confirmation.
We are not responsible for delays during shipment and customs declaration.
If an order is extremely delayed or seems to have gotten lost, let us know. We are allowed to file a claim if your order did not arrive (at the shipping location) within 30 days.
In the unlikely event that you accepted a package that did not seem damaged on the outside and the product inside is damaged, do not handle the package any further. Please send an email to [email protected] with images of the outside (including a photo of the shipping label) and inside of the package (including the inside packaging) and the damaged items within 3 days after receipt. Otherwise we cannot file a claim, unfortunately.Customs
All customs and import duties are the responsibility of the recipient (and/or purchaser of the items).