RETURN POLICY
We accept the return of all merchandise, within a period of 14 days from when you received the order, regardless of the reason.
We will refund the cost of the returned merchandise once we receive the products in our facilities. We will refund the cost of the returned merchandise, equal to the amount that the customer paid during the purchase of the returned products and the shipping costs. This includes offers, promotions and discount coupons.
Due to possible variations in stock within the 14 days allowed for a return, it is not possible to exchange products even if the costs of the products are the same. If you would prefer a new product, please complete the full return process and create a new order through our website.
During shipping, we are not held responsible for any incident or loss.
We are not held responsible if the products that we receive from a return and the products indicated by the customer on the return invoice are not the same. We will only refund the cost of the merchandise received.
The kits must be returned with all the items ordered.
Packs of skeins must be returned entirely, partial returns are not accepted.
We will only make a refund for the cost of undamaged merchandise received in its original condition.
On the other hand, if you have received a defective product, we apologize. Our team will personally resolve the incident as soon as possible! Please contact us here.
You are responsible for the cost of the return. Please send your return package on your own to the following address:
Palletized eHub
12480 NW 25th St, Suite #115
Miami, FL 33182
United States
Once we receive the returned merchandise in our warehouse, your refund will be issued within 7-14 business days. Any delay in the amount of time that it takes to post the refund to your account will depend on the terms of your bank.
We remind you that it is only possible to return items for a refund. For exchanges on wools, colors, patterns or loom size, you must make a new purchase.
YOUR RETURN STEP BY STEP
1. Inform us of your return
Please contact customer support.
2. Prepare the package for return
The product needs to be returned in the same condition in which you received it, with the original packaging, in the same box, or a box of similar dimensions.
3. Send
Please ship your package on your own through your desired carrier to the following address:
Palletized eHub
12480 NW 25th St, Suite #115
Miami, FL 33182
United States
You are responsible for the cost of the return.
Wholesale Inquiries
With love and joy we supply weavers around the world with tools and fibers for their workshops.
Send us an e-mail at hello@funemstudio.com if you would like to receive our Wholesale Prices & Conditions.